Quick Start Guide: Get Up and Running in 15 Minutes

Welcome to TenancyDesk — a Tenancy Compliance OS purpose-built for the UAE rental market across all 7 emirates.

What You'll Achieve (15 minutes)

Company profile configured with RERA credentials First rental deal created with compliance tracking Team invited with proper role assignment Documents uploaded with AI auto-extraction Ejari readiness validated

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Step 1: Company Profile Setup (3 min)

Why Critical: Your RERA ORN appears on all Ejari submissions. Invalid ORN = 100% rejection rate.

Action:

1. Navigate to Settings → Company
2. Enter mandatory information:
   • RERA ORN (Office Registration Number) - numbers only, no dashes
   • Trade License Number - as per DED certificate
   • Company Name - exact match with license
   • Business Address - your registered office in UAE

Common Mistakes:

• Entering ORN with prefix "ORN-" → Use 12345 not ORN-12345
• Using trading name instead of legal entity name
• Expired ORN → Check RERA portal for validity

Pro Tip: Take 1 minute to verify your ORN at Dubai Land Department portal before entering. Wrong ORN wastes hours on rejected Ejari submissions.

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Step 2: Create Your First Deal (5 min)

Scenario: New lease for 1-bedroom apartment in Dubai Marina.

Action:

1. Click New Deal from dashboard
2. Fill essential fields:

Property Details:

• Building: Marina Heights Tower
• Unit: 1205
• DEWA Premise Number: 1234567890 (10 digits from DEWA bill)
• Annual Rent: AED 95,000

Tenant Info:

• Full Name: Omar Mohammed Khalid (as per Emirates ID)
• Emirates ID: 784-2025-1234567-8
• Mobile: +971 50 123 4567
• Email: ahmed.m@email.com

Landlord Info:

• Owner: Emaar Properties PJSC
• Emirates ID: 784-2020-9876543-2
• Contact: +971 4 123 4567

Contract Terms:

• Start Date: January 1, 2026
• Duration: 12 months
• Payment: 4 cheques (quarterly)

Compliance Auto-Check: TenancyDesk immediately validates:

• RERA Rent Index compliance (rent increase limits)
• Required document checklist (12 items)
• Ejari readiness score: 45/100 (documents pending)

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Step 3: Upload Documents with AI (4 min)

Required Documents (Color scans only):

From Tenant:

1. Emirates ID (front + back)
2. Passport (bio page)
3. UAE Visa
4. Signed contract

From Landlord: 5. Emirates ID or Passport 6. Title Deed (latest version)

AI Extraction Magic:

1. Click Documents tab
2. Upload tenant Emirates ID
3. Toggle "AI Extract" ON before upload
4. System auto-fills: Name, ID number, nationality, DOB, expiry date
5. Review and confirm

Time Saved: Manual data entry: 15 minutes → AI extraction + review: 2 minutes

Common Issues:

• Blurry scan → AI accuracy drops to 60%
• Black & white copy → Ejari will reject, re-scan in color
• Expired ID → Flag immediately, request updated copy

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Step 4: Track Ejari Readiness (2 min)

Ejari Score Explained:

• 100/100 (Green) → Ready to submit
• 70-99 (Yellow) → Minor issues, fixable
• Below 70 (Red) → Major blockers present

What Blocks Submission:

• Missing tenant visa (30 points)
• Missing title deed (25 points)
• Invalid DEWA number (20 points)
• Unsigned contract (25 points)

Action:

1. Click Ejari tab in deal
2. Review red indicators
3. Click each indicator to see what's needed
4. Fix blockers → Score updates in real-time

Business Impact: TenancyDesk workflows reduce Ejari rejection risk through automated document validation and compliance checks.

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Step 5: Next Actions (1 min)

Now that your first deal is set up:

1. Set Payment Reminders:

   • Go to Payments tab
   • Create payment schedule (4 cheques)
   • Enable auto-reminders (3 days before due)

2. Invite Team:

   • Add 1-2 key team members
   • Assign them to deals
   • Track who's handling what

3. Submit Ejari:

   • Once score hits 100/100
   • Download submission package
   • Visit authorized typing center

Support Available:

• Email: support@tenancydesk.com
• Live chat: Bottom-right corner
• Help Center: 24 detailed articles

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Success Checklist

After 15 minutes, you should have:

• Company profile complete with RERA ORN
• First deal created with all parties
• Documents uploaded (even if not all yet)
• Understanding of Ejari readiness workflow
• Confidence to create more deals

What's Next: Explore advanced features:

• WhatsApp automation for tenant reminders
• RERA Rental Index Calculator (unique to TenancyDesk!)
• Legal notice automation for renewals/evictions
• Dispute evidence package for RDC cases